People don’t buy products; they buy experience, the unique comfort and trust that other options fail to provide. Brands provide exceptional experiences to customers and take them through the rollercoaster of emotions and memories that any other alternative brand will fail to do so. For long-term growth, the company used to glorify its presence as a brand that provides a unique experience to customers. Instead of allowing their viral products to become an image of their brand, one needs to define its brand through its vision, mission, and what it stands for.
